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	<title>farp.blog &#187; netflix</title>
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		<title>Netflix customer service is pretty good</title>
		<link>http://fredandrandall.com/blog/2011/08/24/netflix-customer-service-is-pretty-good/</link>
		<comments>http://fredandrandall.com/blog/2011/08/24/netflix-customer-service-is-pretty-good/#comments</comments>
		<pubDate>Wed, 24 Aug 2011 16:20:04 +0000</pubDate>
		<dc:creator><![CDATA[Randall]]></dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[delighting customers]]></category>
		<category><![CDATA[netflix]]></category>

		<guid isPermaLink="false">http://fredandrandall.com/blog/?p=522</guid>
		<description><![CDATA[A week or so ago I had some trouble with the post office. All of my mail stopped showing up. I went to the post office and asked about it. They said they&#8217;d call me. They didn&#8217;t, so I called &#8230; <a href="http://fredandrandall.com/blog/2011/08/24/netflix-customer-service-is-pretty-good/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
				<content:encoded><![CDATA[<p><a href="http://fredandrandall.com/blog/wp-content/uploads/2011/08/netflix.gif"><img class="alignleft size-full wp-image-523" title="netflix" src="http://fredandrandall.com/blog/wp-content/uploads/2011/08/netflix.gif" alt="" width="200" height="200" /></a>A week or so ago I had some trouble with the post office. All of my mail stopped showing up. I went to the post office and asked about it. They said they&#8217;d call me. They didn&#8217;t, so I called them. It turns out the delivery guy thought my mail was supposed to be forwarded, based on mail forwarding I had turned on over a year ago.</p>
<p>One piece of mail I didn&#8217;t get was a Blu-Ray from Netflix. I wasn&#8217;t sure what happened to it, so I told Netflix it got lost in the mail. They sent me another one and all was well.</p>
<p>Then I get an email from Netflix saying they got the lost Blu-Ray back from the post office and my address might be wrong. No big deal, my address <em>wasn&#8217;t </em>wrong. I didn&#8217;t do anything.</p>
<p>A couple days later I sat down to watch some Mad Men on my Xbox. I was greeted with an error saying there was something wrong with my account. I went to the website and checked everything out.</p>
<p>They had temporarily locked my account until I fixed the address problem. The problem with that was that I didn&#8217;t have an address problem. When I went and tried re-saving my address, it never marked the issue as fixed because nothing ever changed.</p>
<p>So I called up Netflix and was able to talk to a person in less than a minute. They give you a code that you enter that is supposed to make you get help faster. I have no idea if it worked, but it seemed like it did.</p>
<p>I got someone that I could understand and someone who was very helpful. I explained the problem and he unlocked my account. He told me that it would take about an hour for the streaming servers to get the change.</p>
<p>5 minutes later I was watching Mad Men. Thanks Netflix.</p>
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